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Network Availability Policy
Our Policy
We have a simple policy in
that if your web site is down for more than 72
hours for a given month we will grant you a free
month's worth of service, guaranteed! This cannot
include any restrictions or limitations as listed
below. All customers must contact billing@Web-HosT.net
within 72 hours for any potential credit requests.
Restrictions and Limitations
The following restrictions and limitations will
prevent us from issuing any credit for downtime:
Any scheduled maintenance
as announced by e-mail.
Your local PC performance
issues, including your own ISP connectivity problems.
Things obviously out of Web-HosT's control including,
but not limited to insurrection, war or acts of
war, acts of God, flood, denial of service (DOS)
attacks, sabotage, earthquakes, hackers, strike
or labor disputes, embargos, interruption or delay
in telecommunications connectivity or third party
services (upstream providers, DNS propagation,
DNS servers, etc.), interruption or delays in
transportation, inability to obtain service, supplies
or parts from a 3rd party, inability to obtain
power, connectivity or equipment needed by the
web servers.
Defects in the operating systems used, including
known issues being worked on by Microsoft, Cisco,
and our Unix software manufacturers. We strive
to maintain the most up to date versions of all
of our equipment at Web-HosT.
Things in your control or the control of your
customers in the case of resellers including but
not limited to failure to correctly uploading
of your site(s), programming or logic errors in
scripts or active server pages. Your accidental
deletion of pages or incorrectly coded html such
as broken links.
The total credit in any month cannot exceed the
monthly service charge for the month for the Web
Server that is not available. Credit received
will also reflect any discount you receive for
your total billing.
Web-HosT is not responsible for mail delivery
delays due to internet congestion.
If you have any detailed
questions regarding our above policy, please contact
support@Web-HosT.com.
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