The following information describes Web-Host's billing policies and accounting processes.   If you have any detailed questions regarding any of these policies please feel free to contact billing@Web-Host.com at any time.

Thank you,

Web-Host
Billing Department

Contents

• Payment method

• Invoices and receipts

• Payment schedule

• Automatic billing

• Updating credit card information

• Payment due

• Failure to pay

• Declined credit cards

• NSF checks - Non Sufficient Funds

• Partial months

• 30-day money back guarantee

• Account cancellation

• Reimbursement of funds

• Security

• Erroneous charges

• Late fees and Reinstatement fees

Payment method

Web-Host accepts checks, cashiers checks, or money orders drawn on a US bank, or MasterCard, Visa, or American Express.  If paying by check, cashier check, or money order, the new account will not be processed until the funds are received by Web-Host-at least 10 days after receipt of the check, and within 2 days after receipt of the money order or cashier check.  

Web-Host does not issue paper receipts or invoices without special request. Two weeks before payment is due you will receive an e-mail reminding you of the date and the amount due. Since we provide a recurring service, your receipt is the payment notice along with your credit card statement or cancelled check.  

Paper invoices and receipts may be issued at the following rates:

• Postal mail within US: $10 per receipt

• Postal mail outside US: $15 per receipt

• Fax within US: $5 per receipt

• Fax outside US: $10 per receipt

Your credit card will be charged when the receipt is issued. Please be

warned that your paper invoice will be a printed out copy of the e-mail we sent you notifying you that payment is due.

Payment schedule

Upon signing up for a new account, you may select your payment cycle-either 3, 6, or 12 months.  Please note that your only option for domain forwarding and private label services is 1 year.

Automatic billing

MasterCard, Visa, or American Express accounts will automatically be billed at the end of the payment period for the next cycle.  If you wish to not have your credit card billed automatically, you must send an e-mail to billing@Web-Host.com no later than 30 days before the end of your payment cycle.  You may choose your option at any time by sending an e-mail to billing@Web-Host.com no later than 30 days before the end of your payment cycle.

Updating credit card information

Occasionally you may be asked to update your credit card information.  You will be sent instructions of what needs to be updated.  To ensure security, you may update your credit card information using our secure web site.  You must provide the updated information on or before your payment due date to avoid account suspension.

Payment due

All accounts will be sent a notice of payment due no later than one week before the due date.  For payment by check, cashier check, or money order, payment must be received on or before the date due.  MasterCard, Visa, or American Express payments will be charged no sooner than the date due.

Failure to pay

Payment is due upon registering a new account.  For existing accounts, payment is due on or before the due date.  If payment is not received within 7 days of the date due, you will be notified of payment due via e-mail.  If payment is still not received within 14 days of the due date, your account will be suspended but you will be able to receive e-mail.  If payment is not received within 30 days of the due date, your account, including e-mail services will be suspended.  In order to reinstate your account, payment for all past due months must be paid in full including payment for at least one future month and the reinstatement fee.  You will be notified of all actions regarding late payments via e-mail.

Declined credit cards

If your credit card is declined you will be notified by e-mail.  You must provide us with either a valid credit card or payment via money order or cashier check within 72 hours.  Failure to provide valid payment may result in suspension of your account at Web-Host’s discretion. 

If your account is new, and your credit card is denied for any reason, your account will be disabled immediately.

NSF checks

If a check that is provided for payment of an account has insufficient funds, you will be notified via e-mail and within 72 hours of the date of the e-mail you must provide both reimbursement of the check and $50 in NSF fees.  Payment may be made by money order, cashiers check, or credit card.  Failure to provide payment within 72 hours will result in suspension of your account.

Partial months

We do not prorate months.  We start billing you the next calendar month after you submitted your account order.  If you sign up on the first day of the month, you will be billed for that same month.  For instance, if you submit your account order on September 1, you will be billed for all of September, however, if you submit your account order on September 15^th, your billing will start on October 1.

30-day money back guarantee

If you are not satisfied with Web-Host Internet Web Hosting for any reason within 30 days of the date you first signed up for services, send an e-mail to webmaster@Web-Host.com and state that you wish to cancel your account.  You will be reimbursed for any charges for your account.  If you cancel your account after the 30-day period, you will be reimbursed for any unused months if you wish or you may apply that balance to an alternate account.   For more information visit our 30 Day Money Back Guarantee page.

Account cancellation

To cancel your account, please fill out the account cancellation form at: Cancel Account Form .  If you wish to have any unused months reimbursed, you must state this in your cancellation form.

Reimbursement of funds

Upon cancellation of your account, upon your request any payment made will be reimbursed.  If payment was made by check or money order, a check on US funds will be issued.  If payment was made by credit card, the credit card will be reimbursed.  Any reimbursement will be made within 30 days of the request.

Security

Web-Host provides a secure internet site for you to submit your credit card information.  If you choose, you may print out the credit card submission form, fill out the information and mail it to us.  We do not give out your credit card information to anyone.  When we do need to clarify credit card information, only the last 4 digits of the credit card number and the expiration date will be provided.  For security reasons, we do not recommend that you send credit card information via e-mail and instead request that any change be provided by mail or by using our secure credit card site.

Erroneous charges

If your credit card has been billed in error, please send an e-mail to billing@Web-Host.com .  Please provide in that e-mail the date of the charge, the amount of the charge, the type of card (MasterCard, Visa, or American Express), and the last 4 digits of the card number.  Your card will be credited for the amount.  If you have an existing account with us, you have the option of applying the erroneous amount to your account. 

Late fees and Reinstatement fees

If payment is not received within 14 days of the date due (including declined credit cards and NSF checks), a late fee of $10 per incident will be assessed.  If payment is not received within 30 days of the due date and the account is suspended, the account will not be reinstated until all past due funds are paid, at least one future month is paid, and a $35 reinstatement fee is paid.  The $35 fee is payment of the $10 late fee and $25 to reinstate the account.  If the account has multiple late payments, at Web-Host’s discretion a credit card may be required to keep the account active.

Web-Host reserves the right to apply these fees and suspensions at their discretion.  Failure to apply any fees or penalties at the time frame listed above does not exclude application of these fees or penalties at a later date.