At Web-Host we wish to provide a professional environment for our customers. As such we have decided we will not host sites which contain any of the following: material that is obscene, pornographic, sexually explicit or of a adult nature or provide links directly or indirectly to this type material. We also will not host sites which are used for gambling or contain material which is stolen, pirated or unlicensed copyrighted material. Our systems may not be used to SEND or RECEIVE "spam" mailings or be used as a means of correspondence for bulk mailings.   (It is illegal to spam to or from the state of Washington)  Also, if content of a client website is deemed questionable by our staff, we immediately disable POP/IMAP e-mail access.

Some questionable web sites include money making sites, multi-level marketing sites, or obvious "too good to be true" type services.   We do not censor these type of accounts, however, accounts of this nature may require a signed form with acceptance to company policies as said herein if e-mail is required.

We provide this policy up front to all of our clients, and failure to adhere to our policy is subject to immediate cancellation of the account.   Setup fees and/or remaining subscription funds are NOT refundable if such an event occurs.

All client web sites are subject to periodic inspection to not only monitor up time quality for our clients but to assure the above policies are adhered to.

If you have any questions regarding this policy please send e-mail to:

sales@Web-host.com

Additional information regarding our network uptime policy can be found
 on our Network Availability Policy page.

You may also view our billing policies as well.

The following is what we expect our customers to abide by:

1. Web-Host's systems shall not be used to store or disseminate content of a obscene, pornographic, sexually explicit or extreme adult nature or provide links directly or indirectly to this type of material.   NO BANNER ADS to adult material are to be placed on any site as well.  Some material may be acceptable but will require prior approval by sending us e-mail at sales@Web-host.com.    Generally speaking, if your site has to have restricted access to prevent minors from accessing it, then we definitely cannot host that site.    If you are not sure, please be sure to contact us.   We are more than happy to answer any questions or visit your current site before moving it to our network.
   
   
2. Web-Host's systems shall not be used for gambling or any other practice deemed illegal by the laws of any of the States of The United States of America or the US Federal Government. This includes content that is stolen, pirated or unlicensed copyrighted material.
   
   
3. Web-Host does not allow the use of third party DNS servers to point to our network.   The use of these services will force us to terminate your account without any notice required.  Only Web-Host's DNS servers may be used for your domain and for your security as well.   There are no exceptions. 
   
   
4. Copyrighted music or sounds in .WAV or especially .MP3 format is not acceptable.  Only public domain sound files are allowed.  If your sound file(s) are copyrighted by you or your company, please contact us for approval first.  Sites that point to copyrighted material is strictly forbidden.
   
   
5. Web-Host's systems shall not be used to store or disseminate material of a threatening or slanderous nature.   Web-Host does not tolerate sites that promote discrimination of any kind.   Sites of this type will require immediate termination of service.
   
   
6. Web-Host's systems shall not be used to send spam (unsolicited e-mail) or receive replies to spam.   Such actions will result in immediate termination of service without prior notice required.  This applies to sending mail through our network to a third party mail service or if a third party spam service is used to link to a Web-Host account.    Please note that it is illegal to spam in the state of Washington, USA where Web-Host is located.  Web-Host can disable an account to protect the integrity of the network due to Denial of Service Attacks, or attempts to spam through the customer account as well.   In short, if you need to use SPAM or bulk unsolicited e-mail for your advertising, we cannot be your hosting provider.
   
   
7. Web-Host customers are not to "poll" for e-mail every second or every minute of the day due to the unnecessary stress it can cause on mail servers.   Our servers poll for new e-mail every hour so it is not necessary to poll frequently anyway.   We appreciate your help in keeping your assigned mail server easy to access for all customers.
   
   
8. Web-Host is not responsible for customer e-mail if mail is configured to forward to another ISP.  Once mail leaves the Web-Host network we cannot guarantee that the receiving ISP will deliver mail in a timely manner.   If mail is lost by the other ISP, again, Web-Host is NOT responsible. 
    
9. Web-Host cannot guarantee that e-mail will be sent or received instantaneously.  Web-Host systems are tuned to perform as best as current technology allows.  However, there are many times that mail can be delayed for a few minutes or a few hours it is a particular peak period of time.   This is normal on the internet and most of the time delays are due to outside influences like network latency or slower networks outside Web-Host's fast data center.
   
   
10. Web-Host, which provides your server/site, reserves the right to deactivate any virtual server account, if the account is in violation of Web-Host operational procedures.
    
    
11. We reserve the right to refuse service, to anyone, for any reason, and at any time, in order to ensure a professional environment for all of our clients.  Web-Host will refuse service immediately to any customer who uses excessive profanity, makes personal attacks, or is not professional in such a way that is condescending to any Web-Host employee.    Any form of legal threat also equates to an immediate termination of the client's account. 
      
12. We do not accept uploading of custom DLL's to our NT servers.  (This applies to ISAPI filters too)    This protects all clients that share each server from potential server failure.   Not allowing custom software, dll's or applications to be added to our servers protect not only Web-Host, but the client from legal issues that can arise as well.
       
13. All customers are responsible for keeping Web-Host up to date on a proper contact e-mail address for their Web-Host web site account.   To update your contact information the web-host webmaster.
    
    
14. Web-Host does not develop web pages, nor do we assist in the design or creation of web sites.   (This also applies to database consultation of any kind)  If special site modifications or source code evaluation are required by Web-Host, we reserve the right to charge at a competitive hourly rate.    We may also refer customers to trusted web site development companies if required.
    
    
15. Web-Host does allow the use of outside mail servers through our DNS servers at a nominal service charge.  However, Web-Host is not responsible for mail problems outside of our network since Web-Host cannot control how the third party server or service handles mail. 
    
    
16. Web-Host does not allow site link addition services or automated link pages/search engines of any kind due to the damaging effects and high bandwidth they cause.  Web-Host will disable any account that becomes a free web site link addition service or search engine.  
     
17. Web-Host will not move web contents from one web hosting company to our network.  It is the customer's responsibility to move the site contents to the new location.
    
    
18. Non-Web-Host customers cannot use Web-Host's name, address, phone number or any other content information for their domain contact information without prior written permission.   If a non-Web-Host customer "parks" a domain using our dns information or our technical contact information, Web-Host reserves the right to bill the domain owner and/or take legal action.  This is called domain "squatting".
    
    
19. Static IPs:  If a customer has a static IP assigned to their account, the customer cannot use any third party network routing to that IP.  This includes mail and web traffic routing.   Customers must still use Web-Host's DNS servers with or without a static IP.   Web-Host reserves the right to disable a customer's static IP if this rule is not followed or if there is any abuse found.
    
    
20. The terms and conditions of the Web-Host Service Contract has been read and understood by all Web-Host customers.
    
    
21. Web-Host customers are to not use any third party tools to monitor or ping their sites on a regular basis. Doing so adds unnecessary stress on your site and can potentially bring it down.    We do not allow any web monitoring tools to monitor web site status at all.  If caught, we will immediately terminate your account without warning.
    
    
22. Web-Host customers are to NOT call any Web-Host employee at their homes for ANY reason.   Web-Host provides low pricing by offering free online support via e-mail and online chat as available.    Calling employees at home is not acceptable and can result in immediate termination of your account.
    
    
23. IF YOU, YOUR CUSTOMER, OR YOUR BUSINESS IS LOCATED IN CUBA, IRAN, IRAQ, NORTH KOREA, SUDAN, SYRIA, SERBIA  OR LIBYA (OR ANY OTHER COUNTRY CURRENTLY ON THE UNITED STATES BUREAU OF EXPORT ADMINISTRATION'S LIST OF EMBARGOED COUNTRIES), ARE A PARTY ON THE TABLE OF DENIAL ORDERS, OR ARE ENGAGED IN THE PROLIFERATION OF NUCLEAR, CHEMICAL OR BIOLOGICAL WEAPONS OR MISSILES, Web-Host WILL NOT ACCEPT YOUR BUSINESS. 
    
    Web-Host RESERVES THE RIGHT TO DELETE ACCOUNTS (WITHOUT REFUNDS) THAT VIOLATE U.S. TRADE LAWS.   THERE ARE NO REFUNDS FOR BREAKING THIS CLEAR POLICY.  NO EXCEPTIONS.
    
    Visit this page for clarification http://www.ita.doc.gov/td/tic/ on what countries the United States currently has trade sanctions with.